Terms of Service

1. Introduction

Welcome to Gentle Clinic. These Terms of Service ("Terms") govern your use of our website, services, and any related content (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully. If you do not agree with any part of these Terms, you must not use our Services.

2. Services Description

Gentle Clinic provides aesthetic and medical services, consultations, and related products. Our website offers information about these services, allows users to schedule consultations, and provides educational content about aesthetic and medical procedures.

We strive to provide accurate and up-to-date information, but we do not guarantee that our content is error-free or current at all times. Content on our website is for informational purposes only and should not be considered medical advice.

3. User Eligibility

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

Our Services are intended for users who are seeking information about or are interested in our aesthetic and medical procedures. Our medical and aesthetic services may have additional eligibility requirements, which will be disclosed during consultations.

4. Account Responsibilities

If you create an account with us, you are responsible for:

• Providing accurate and complete information
• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Promptly notifying us of any unauthorized use or security breaches

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent or harmful activities.

5. Intellectual Property

All content on our website, including text, graphics, logos, images, videos, and software, is the property of Gentle Clinic or our licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from our content without our express written permission.

You may use our website for personal, non-commercial purposes only. Any unauthorized use of our intellectual property may result in legal action.

6. User Content

If you submit content to our website (such as reviews, comments, or testimonials), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, and display such content on our website and in promotional materials.

You represent and warrant that you have all necessary rights to the content you submit and that it does not violate any third-party rights or applicable laws.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Our website may describe general medical procedures, but individual medical advice can only be provided after a proper consultation with one of our healthcare providers.

8. Appointments and Cancellation

You may schedule consultations and appointments through our website or by contacting us directly. By scheduling an appointment, you agree to:

• Provide accurate information about your medical history and current health status
• Arrive on time for your scheduled appointment
• Notify us at least 24 hours in advance if you need to cancel or reschedule

We reserve the right to charge a cancellation fee for appointments canceled with less than 24 hours' notice or for no-shows.

9. Payment and Refunds

Payment terms for our services will be provided during the consultation process. We accept various payment methods, which will be disclosed at the time of booking.

Deposits may be required to secure certain appointments or procedures. Our refund policy for deposits and payments is as follows:

• Full refunds are available for cancellations made at least 72 hours before a scheduled procedure
• Partial refunds may be available for cancellations between 24-72 hours before a scheduled procedure
• No refunds are typically available for cancellations less than 24 hours before a scheduled procedure

Special circumstances will be considered on a case-by-case basis.

10. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that our Services will be uninterrupted, secure, or error-free, or that defects will be corrected.

11. Limitation of Liability

To the maximum extent permitted by law, Gentle Clinic and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or in connection with the use or inability to use our Services.

In jurisdictions where limitation of liability for consequential or incidental damages is not permitted, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Gentle Clinic and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or relating to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Your conduct in connection with our Services

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Turkey, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or our Services shall be resolved exclusively in the courts of Istanbul, Turkey.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. The most current version will be posted on our website with the effective date. Your continued use of our Services after any changes indicates your acceptance of the modified Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:

Gentle Clinic

Harbiye Mahallesi, Abdi İpekçi Cd. No:29 34367 Şişli/İstanbul

Email: [email protected]